Quality customer service is a top priority. Our communication with you is meaningful.
We are here to take in your complaints and comments, and to provide support.
We offer equal treatment to all our customers and build relationships of trust. We manage every complaint in a transparent way and recommend personalised solutions.
We track every complaint and coordinate internal communication between departments.
We analyse the reasons why you were dissatisfied and identify our weaknesses and inefficiencies.
To file a complaint or comment, we need:
If you have already contacted us, add the details of the representative you talked to.
We need your feedback. Contact us for anything that may be in your mind:
Call on +302103720000, Monday-Friday 09:30-17:30, and talk to the person responsible for your account.
Fill in the complaint form.
Alternatively, send an email to complaints@eurobankequities.gr. If you are a customer, to further enhance your experience, send us an email using the email address you have registered with us.
Send us a letter to:
Eurobank Equities Investment Firm SA
Customer Service
10 Filellinon & 13 Xenofontos Streets, 10557 Athens
Visit our offices Monday-Friday, 09:30-17:00:
10 Filellinon & 13 Xenofontos Streets, 10557 Athens
We respond verbally or in writing, depending on the way you used to submit your complaint, as soon as possible.
The response time depends on the type of your complaint. From the moment we receive your request, we respond in:
If your case requires more time, we will inform you on time.
Despite our efforts, in some cases the answer we gave you may not satisfy you.
Let us know and we will re-examine the issue.
If you are not satisfied with our communication, you may contact the Hellenic Financial Ombudsman: